FAQ
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Frequently Asked Questions

​​Low Voltage

  
Description
My low voltage lights won't come on. What do I do?
  • Make sure the control unit is plugged into a power outlet that is working.

  • DO NOT overload the control unit by exceeding the wattage of the control unit. The total wattage of the lights (sum of the wattage of each bulb in the system) should be at 90% of the available wattage of the control unit. Check the display box or back of control unit for wattage of transformer.

  • Check for other light sources interfering with the control unit sensor (this can include an artificial light source such as headlights, exterior lighting or even if you have placed the fixtures too close to or aimed at the sensor).

  • To ensure that the control unit is working, block out any light by covering the sensor on the control unit with your hand.

  • Check that the bulb(s) is properly installed and not damaged or burned-out.

  • Trace low voltage wire to ensure the cable has not been cut between the control unit and the first light.

  • Look for bent terminals in lens base and straighten.​​

How many lights can I add to my low voltage system?
  • You may add lights to your system as long as their total wattage does not exceed 90% of the total available watts for the transformer. For example, if your transformer is rated at 120 watts, you could use 11 lights rated at 10 watts each on the circuit. 
Can you mix different wattage lights on the same cable and transformer?

Yes – as long as the total wattage does not exceed 90% of the total available watts for the transformer. For example, if you have a 120 watt transformer, you could have this set-up: (1) 50 watt floodlight + (6) 10 watt light fixtures = 110 total watts used​

Are replacement parts available for low voltage kits?

In some instances, parts are available for purchase at www.cci-parts.com.  Often it is less expensive to replace the entire fixture than individual parts and shipping costs.  Online retailers, like Amazon, are a great place to find individual low voltage fixtures. 

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Solar​​

  
Description
How does solar landscape lighting work?

During the day, the solar panel collects sunlight and converts it into electrical power stored in the rechargeable batteries. At night, the photocell (light sensing device) or solar panel, sensing the absence of light, turns on the solar garden accent light using the electricity stored during the day. The more sunlight the fixture gets, the stronger the charge will be and the longer your fixture will illuminate at night. All Moonrays solar garden accent lights utilize LED (light emitting diode) technology to provide light. LED's are highly efficient sources of light, are cool to the touch and do not require replacement. ​

Where should I place my solar lights?

Install fixtures in a location where the solar panel gets full and direct sunlight. The brighter and more direct sunlight, the better the battery will charge. Do not install in a shady area. The solar panel should receive a minimum of 8 hours of sunlight per day for optimal performance at night. Be sure that the location of the fixture is not near nighttime light sources such as street lights or porch lights. These light sources may cause the fixture to turn off. ​

Why won't my solar light work?

If your solar garden accent light does not turn on at night, check for one of the following conditions: 
  • Battery is not fully charged:  Make sure the fixture is placed in an area where the solar panel gets the maximum amount of full, direct sunlight everyday. If the solar panel does not receive enough sunlight during the day (e.g. due to cloudy or overcast weather conditions), it will be recharged on the next sunny day and resume operation. 
     
  • Other light sources:  If the solar panel is located too close to street lights, porch lights or other lights, the fixture may turn off. Relocate the fixture or eliminate those other light sources. 
     
  • Direct Sunlight: Ensure that the solar panel is not installed in a shady area, for example, in the shadow of a tree or a house. If necessary, move to an area that gets full direct sunlight.
     
  • Batteries may need replaced:   Batteries should be replaced once a year for optimal performance.  Always replace with new rechargeable Moonrays batteries with the proper rating and type (NiCd, NiMh, or LiFePo depending upon the fixture.) ​
What do I do if my solar lights still won't work?

Often our lights will work straight out of the box for a limited time. For best lighting results, you might have to allow fixtures to charge for a couple of days to reach their full potential. If your lights still will not light, please read through these FAQs. Then, if you still can not get your fixture to work, please do not return the fixture to the place of purchase. Please contact our customer service via our website contact form or by calling1-800-561-4321. ​

How long should my solar lights stay on?

The length of time that the lights stay on depends on the design of the light and the amount of sunlight received during the day. Most solar lights stay lit for up to 8 hours with fully charged batteries. ​

How often do the batteries need to be replaced?

Most solar lights use AA or AAA rechargeable NiCd or NiMh batteries that should last for at least 400- 500 cycles of charging and discharging. The amount of cycles will vary depending upon the internal design of the fixture. Batteries should be replaced once a year for optimal performance. ​

How do I replace the batteries?

Each light is designed differently. This website has many instruction sheets. If you cannot find the sheet for your fixture, here are a few tips to help. First you should look for a battery door (similar to what you would find on other household electronics). This is often located underneath the lens cap or top portion of the path light. On garden accents, look for this on the back or bottom of the fixture. You might have to unscrew a panel inside the lens cap to access the batteries. Replace with new rechargeable batteries with the proper rating and type. Do not mix old and new batteries, or use non-rechargeable batteries. Make sure to recycle your old batteries.  ​

How can I recycle my old batteries?

Moonrays is part of Call2Recycle, North America's first and largest battery stewardship program, that recycle batteries for consumers at no cost.  To learn where you can recycle batteries in your neighborhood, visit http://www.call2recycle.org/locator or call 1-800-822-8837

How long will the LED last?

The LED portion of the fixture, by its natural design, should exceed the lifetime of the fixture. LED's generally last 100,000 hours (or about 34 years at 8 hours per night). The LED's are not replaceable by consumers for this reason. ​

Can the LED be replaced?

The LED's in our solar lights cannot be replaced by the consumer. LED's are not really light bulbs – they are an electronic component that emits light. These are proven to be highly reliable components, give off almost no heat and have a life expectancy of up to 34 years at 8 hours per night. Since they are an electronic component, LED's are soldered into place onto a circuit board or module. ​

What sort of maintenance is required with solar lights?

There is virtually no maintenance required for solar lights. For optimum performance, occasionally clean the panel surface to keep it free of dust and dirt. Batteries should be replaced once a year for optimal performance.   Some people bring their fixtures indoors in the winter to help extend the lifespan. ​

Will my solar lights turn on automatically?

If your light has an on/off or auto/off switch, you must have this placed in the "on" or "auto" position. All our solar lights turn on automatically at dusk and will stay on up to 8 hours. Each light has a small photocell device built-in to the fixture. This component senses when the light level is low and switches the light on. ​

​​Other​

  
Description
I purchased a Moonrays item and discovered that a part was missing/damaged. What should I do?

Please contact our customer service, either via the website contact form or by calling our customer service at 1-800-561-4321. We can often send you the missing/broken part, saving you a trip back to the store. Please help our team assist you by having the following ready when you call, please be prepared with your proof of purchase (dates sales receipt or UPC from package), date of purchase, and location you purchased the fixture at.  ​

Where can I find instruction manuals for my products?

Instruction manuals for most Moonrays® products can be located and downloaded from our site here. ​

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